Terms & Conditions

  1. Use of the Website: By accessing or using our website, you agree to be bound by the following terms and conditions (the "Terms"). You may use the website to browse products, purchase items, and request custom artwork. You may not use the website for any illegal or unauthorized purpose, including but not limited to hacking, spamming, or distributing malware. If we suspect that you are using the website for an illegal or unauthorized purpose, we reserve the right to terminate your use of the website and pursue legal action as necessary.

  2. Purchases: When you make a purchase on our website, you agree to pay the price of the item(s) plus any applicable taxes and shipping fees. You will be prompted to provide your billing and shipping information and choose a method of payment. By providing this information and making a purchase, you represent and warrant that the information you provide is accurate and that you are authorized to use the chosen method of payment. All sales are final, except for our 14-day no questions asked refund policy (excluding shipping cost) for products that are returned in their original, unused condition. If you wish to initiate a refund, please contact us within 14 days of receiving your product by using the contact form on our website with your order number and the reason for the return. We will provide you with instructions on how to return the product and process the refund. Please note that shipping costs are non-refundable. You will be responsible for paying for your own shipping costs for returning your item.

  3. Custom Artwork: When you request custom artwork, you agree to provide accurate information and images of the child to be included in the artwork. You also agree to allow Dreamland Fairy to use the artwork for promotional purposes. We will provide you with the final artwork in a digital form which will be unique and is usually non refundable. If there are major issues with the artwork or requests, please let us know within 7 days of having received it and we will do what we can to ensure you're happy with your purchase. You have the option to receive the artwork in other formats (such as wall canvas, t-shirt, sneakers, tote bag etc) at a cost as well.

  4. Returns and Refunds: We want our customers to be completely satisfied with their purchases from Dreamland Fairy. If for any reason you are not satisfied with your purchase, you may indicate to us that you'd like to return it within 14 days of having received it for a full refund, as long as the product is in its original, unused condition. Please note that custom artwork, personalized items, and any products that have been used are non-refundable. To initiate a return, please contact us through the form on our contact page with your order number and the reason for the return. We will provide you with instructions on how to proceed to obtain your refund. Please note that shipping costs are non-refundable.

  5. Intellectual Property: All content on our website, including but not limited to text, images, and logos, is the property of Dreamland Fairy and is protected by copyright and trademark laws. You may not use any content from our website without our express written consent. This includes but not limited to reproducing, duplicating, copying, selling, reselling, or exploiting any portion of our website for any commercial purpose.

  6. Disclaimer: Our website and the products offered on it are provided "as is" without warranty of any kind, either express or implied. Dreamland Fairy makes no representations or warranties of any kind, express or implied, as to the operation of the website or the information, content, materials, or products included on the website. Dreamland Fairy will not be liable for any damages arising from the use of our website or products, including but not limited to direct, indirect, incidental, punitive, and consequential damages.

  7. Changes to the Terms: Dreamland Fairy reserves the right to modify these Terms at any time. Your continued use of the website following any changes to the Terms constitutes your acceptance of the new terms. We recommend that you review the terms and conditions regularly to stay informed of any changes.

  8. Governing Law: These Terms and your use of the website shall be governed by and construed in accordance with the laws of the United States, without giving effect to any principles of conflicts of law. You agree to submit to the exclusive jurisdiction of the courts located in the United States, and waive any jurisdictional, venue, or inconvenient forum objections to such courts.

  9. Contact Us: If you have any questions or concerns about these Terms or the website, please contact us using the contact form on our website. We will make every effort to resolve any issues in a timely and satisfactory manner.